Senior ServiceNow Portfolio & Delivery Lead (f/m/x)

Technologies we use

About the project

Your responsibilities

• Own the ServiceNow product portfolio and end-to-end demand-to-delivery lifecycle, including prioritization, governance, and executive reporting
• Define and maintain the multi-year ServiceNow roadmap across ITSM, ITOM, ITAM, HRSD, AI, automation, integrations, and platform evolution
• Drive demand evaluation, value assessment, capacity planning, and backlog readiness to ensure delivery alignment with business priorities
• Lead portfolio planning and delivery governance, balancing new initiatives, platform maintenance, compliance, upgrades, and operational needs
• Establish and oversee agile and hybrid delivery practices, ensuring effective collaboration across product, process, architecture, engineering, QA, and operations teams
• Manage release planning and governance, ensuring readiness across testing, approvals, documentation, communications, change management, and operational support
• Monitor portfolio performance, risks, delivery metrics, adoption, and value realization, while serving as the primary escalation point for cross-functional delivery issues

Our requirements

• At least 8 years of hands-on experience with the ServiceNow platform, including enterprise-scale delivery and governance responsibilities
• Proven background in product portfolio management, technology transformation programs, or enterprise platform leadership roles
• Experience leading global, cross-functional teams and coordinating work across multiple stakeholders and delivery partners
• Strong knowledge of demand management, backlog prioritization, capacity planning, release management, performance metrics, and portfolio reporting
• Advanced proficiency in ServiceNow, Microsoft 365, and collaboration, reporting, and portfolio management tools
• Fluent English communication skills with the ability to present recommendations, risks, and strategic outcomes to senior leadership

Optional

• Experience in pharmaceutical, biotechnology, or healthcare environments

What we offer

• Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
• Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
• We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
• Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
• Comfortable workplace – class A offices or remote work
• Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
• PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
• Investment in your growth – meetups, webinars, training platform and technology blog – you choose
• Fantastic atmosphere created by all Sii Power People