Senior Lead ServiceNow Developer - CSM (f/m/x)

Technologies we use

About the project

Your responsibilities

• Lead the development and configuration of ServiceNow Customer Service Management solutions
• Coordinate development activities and ensure technical quality across the delivery team
• Support solution implementation, integrations, testing, and deployment activities
• Act as a Scrum Master, facilitating Agile ceremonies and supporting delivery planning
• Collaborate with Business Analysts, Solution Architects, Developers, and business stakeholders
• Support backlog refinement and translate business requirements into technical solutions
• Conduct code reviews and promote development best practices
• Ensure alignment with technical standards, governance, and project objectives

Our requirements

• Minimum 4 years of experience in ServiceNow development, including leadership responsibilities
• Strong experience with ServiceNow, particularly Customer Service Management
• Solid understanding of Agile and Scrum delivery frameworks
• Ability to analyze business requirements and translate them into technical solutions
• Strong knowledge of business process modelling and solution design principles
• Proven capability to lead development activities and coordinate technical delivery
• Good understanding of system integrations and ServiceNow platform development
• Familiarity with code review practices and technical governance standards
• Excellent communication, stakeholder management, and leadership skills
• Professional proficiency in English, enabling effective collaboration with international stakeholders and teams

What we offer

• Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
• Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
• We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
• Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
• Comfortable workplace – class A offices or remote work
• Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
• PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
• Investment in your growth – meetups, webinars, training platform and technology blog – you choose
• Fantastic atmosphere created by all Sii Power People