Senior IT Operations Engineer

Technologies we use

About the project

Your responsibilities

• Own the incident and problem management process for production incidents: diagnose and resolve issues, run root cause analysis, and put preventive measures in place so problems don't recur.
• Continuously monitor service health, detect anomalies early, and act before they turn into incidents.
• Design, implement, and maintain CI/CD pipelines that automate build, testing, security scanning, and deployment.
• Keep Pre-Production and Production environments stable, aligned, and behaving as expected day to day.
• Document operational procedures, known issues, and resolution steps to build a reliable knowledge base for the team.
• Work closely with development and platform teams to triage issues, clarify operational requirements, and close the feedback loop between production and development.

Our requirements

• 5+ years of experience in IT operations, application support (2nd/3rd line), or a similar production-facing role.
• Proven track record of owning incidents end-to-end, from alert through RCA to prevention.
• 2+ years of experience working within an ITIL framework (incident, problem, and change management).
• Experience in Agile delivery environments alongside development teams.
• Proficiency with Jenkins for building and maintaining pipelines and for executing and troubleshooting deployments.
• Hands-on experience improving and automating CI/CD pipelines.
• Proficiency with log analysis and alerting tools (Splunk, Sysdig).
• Fluency in observability tooling (Prometheus, Grafana), including reading dashboards and tuning alerts.
• Comfortable operating services on Kubernetes, such as checking pod health, reading logs, and triggering restarts. Cluster administration is not required.
• Excellent skills with Ansible for applying configuration changes in controlled operational scenarios.
• Strong knowledge of Docker and Docker Compose.
• Basic scripting skills (Bash, Python) for automating repetitive operational tasks and reconciling data.
• Excellent troubleshooting and problem-solving skills, with the ability to independently investigate complex production issues.
• Excellent English communication skills (C1), with the ability to explain technical issues clearly to both engineers and non-technical stakeholders.

Optional

• Experience with IBM DataStage.
• Experience with GitHub Actions.

This is how we work on a project

Benefits