Sales Trainer with Italian language (Whitegoods industry)

If you're motivated and inspired by sharing knowledge with others, aiming to share plenty of theoretical and practical experience with your colleagues and help them achieve their goals to be better and more successful - then this position is a perfect opportunity for you!

Join us as a Sales Trainer!

Your main responsibilities would include:

Training & Onboarding: Delivering new hire warranty sales, refresher, product & processes, and sales execution training (handling objections and closing deals).

Targeted Coaching: Providing individual, performance-driven coaching, coaching for agents with lower performance, best practice sharing and performance improvement plans.

Performance Analysis: Partnering with QA and operations to evaluate conversion rates, identify objection patterns, sales gaps and isolate high-performing sales behaviors.

Continuous Improvement: Keeping training materials updated with market-specific insights and sharing best practices across different markets together with identifying recurring customer objections.

What's in it for YOU?

Opportunity for further development through training and development programs.

Train the trainer program that would help you shine in this position.

Opportunities for career development in an international company.

Experience of working directly with clients and other team members.

Working hours are 09 AM - 5 PM CET ( other possible options are 8AM - 4PM, 10AM - 6PM)

Weekends are offMonthly bonuses up to 200 EUR net

What are we looking for:

Excellent knowledge of Italian language (C2 level).

Excellent knowledge of English language (minimum B2 level).

You are able to work from our office at least 30% of the time.

Prior experience in Contact Center (experience in white goods industry would be considered an advantage)

Great communication and organizational skills.

Orientation towards teamwork and knowledge sharing.

High level of organization, independence and priority setting. What is life at Transcom like?

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.