Praca dla studentów: Obsługa gości hotelowych (Biuro w Szczecinie lub Zdalnie)

Exciting opportunity — Hybrid/Remote

Luxoise Apartments which is part of the Kitfix Group, is a young, exciting and fast growing international company. We have a proven track record of delivering an outstanding customer experience and are one of the best rated serviced apartment providers. At Luxoise we embrace the recent changes in hotel management processes using innovative state of the art automation technologies making our business one of the most advanced and efficient in the industry.

We are currently looking to recruit an ambitious customer service operator at our office in Szczecin, Poland.

We also consider applications as a remote position after full training has been received.

Key Tasks:

Responsible for guest communication and reservations for our properties in Berlin

Swift and professional managements of guest requests from corporate and individual guests in a professional manner by phone, E-Mail and via booking platforms.

You will be responsible for follow up processes ensuring customer satisfaction

Rate management and analysis

Regular reporting to company management

Processing customer inquiries and requests

Management of bookings using our Property Management Software (PMS)

Checking of correct availability on OTA’s (Booking.com / Expedia)

Manage ongoing client communication

Produce cleaning schedules

Management of automated check in and check out processes

Reporting damage / required repairs to maintenance team

Experience and skills required

You should have a good command of the English language both spoken and in written form, as well as having the ability to articulate yourself appropriately, speaking both clearly and fluently.

First experiences in Customer / Guest Experience / Support in the hospitality industry

Experience in effectively and empathetically resolving complex issues

Ability to work under pressure and in a structured way

Knowledge of other languages is welcomed

Proficiency of MS Office package

Problem solving skills

Pro-customer attitude

Excellent communication skills

Ability to deescalate situations, when challenged

Flexibility at the weekends and public holidays

Benefits

Competitive salary

Use of foreign language skills on a daily basis

Friendly work atmosphere in a young and international environment

Training and development tailored to help you achieve your full potential

Application

Are you ambitious and passionate about providing an unparalleled customer service experience, not only have great ideas but have the ability to implement them? If so, we would love to hear from you! Please send us your CV in pdf format.