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Antal

Part-Time Chat Support Specialist with German | Remote

Antal Alle Angebote ansehen
Praca zdalna
vor 4 Monaten

Kurzfassung

Junior Customer Support Specialist (Part-Time) in Wrocław. Real-time chat/phone support for couriers, order tracking, and issue resolution. Requires German and English. Offers meal allowance, medical care, and training.

Schlüsselwörter

customer support chat support phone support live operations order management issue resolution german english

Von KI erstellte Kurzfassung des Anzeigentextes.

Location: Wrocław Office presence: Remote Type of contract: Employment contract (UoP) Work schedule: Part-time (½) | Rotational shifts between 7:00 am–1:00 am (including weekends) Position level: Junior Recruitment process: online

About your future employer:

Our Client is a leading global online food delivery platform that connects consumers with a wide network of restaurants, enabling convenient ordering and fast delivery across multiple markets. The company operates at scale, combining advanced technology with strong local market presence to deliver seamless customer and partner experiences.

Customer Support Specialist with German

We are looking for a Live Operations Customer Service Advisor to join the Live Operations team, supporting couriers in real time. You will help couriers handle unexpected situations and ensure orders are picked up and delivered as smoothly and efficiently as possible. You will communicate closely with couriers, track deliveries, and make quick, effective decisions to keep operations running and customers satisfied.

Your Responsibilities:

  • Support couriers via chat and phone in real-time operational situations
  • Track deliveries and schedules to help optimise delivery times
  • Follow the automated order distribution system
  • Communicate with customers in exceptional cases
  • Work closely with the team, sharing ideas and best practices
  • Take ownership of issues and resolve them with a practical, solution-oriented mindset

Our Client has a lot to offer:

  • Meal allowance to order food online
  • Private medical care and subsidised sports card
  • Full onboarding, training, and ongoing development opportunities
  • Full support in your new role
  • Friendly office environment with additional perks (fresh fruit, games, chill-out areas)
  • An informal, supportive culture within an ambitious, international team

Recruitment Process:

  1. Short phone call with our recruiter
  2. Online interview
  3. Online language verification (German + English tests)
  4. Offer and onboarding
Veröffentlicht 2026-05-16
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