Operations Manager

Operations Manager | Lublin, Poland

Lead People. Drive Performance. Create Impact.

Are you an experienced people leader who thrives in a fast-paced environment?

We're looking for an Operations Manager to lead a team of Team Leaders, drive operational excellence, and play a key role in delivering exceptional results for our clients and employees.

This is your opportunity to take ownership of a large operation, influence strategic decisions, and develop future leaders within a growing global organisation.

🌟 Why Join Us?

✅ Lead and inspire high-performing teams

✅ Partner directly with senior stakeholders and clients

✅ Drive operational strategy and business results

✅ Develop future leaders and shape team culture

✅ Work in a dynamic, people-focused environment

✅ Career growth opportunities within a global organisation

🎯 Your Impact

As an Operations Manager, you will:

🔹 Lead, coach, and develop a team of Team Leaders

🔹 Drive performance across service, quality, productivity, and customer experience metrics

🔹 Build strong relationships with clients and key stakeholders

🔹 Analyse performance data and implement improvement plans

🔹 Create an engaging, high-performing culture where teams thrive

🔹 Work closely with HR, Training, Quality, WFM, and Recruitment to deliver results

🔹 Own operational success and continuously improve processes

🏆 What We're Looking For

✔ Operations Manager experience within BPO, Contact Centre, Customer Service, CX, Shared Services, or Operations environments

✔ Proven leadership experience managing leaders and large teams

✔ Strong stakeholder and client management skills

✔ Data-driven decision maker with excellent problem-solving abilities

✔ Passion for coaching, developing people, and driving performance

✔ Fluent Polish (C1/C2) and English (B2+)

👤 Ideal Candidate

You're a hands-on leader who loves developing people, solving challenges, and delivering results.

You know how to motivate teams, build strong client relationships, and create a culture where people perform at their best.

If you're looking for a role where you can genuinely make an impact while growing your leadership career, we'd love to hear from you.

📍 Location: Lublin, Poland

🌍 Languages: Polish & English

💼 Leadership Level: Operations Manager

Ready to lead, inspire, and make a difference? Apply today