Operations/Customer Success Manager

We are looking for a superhero – Operations & Customer Success Manager! 🦸‍♀️🦸‍♂️We’ve been entrusted with a special mission that could make you the hero of our client’s organization. Below you’ll find all the details about the role and the superpowers needed to take on this challenge. Don’t wait – the mission won’t complete itself. Apply now!⚡ Location: Koszalin, Poland (On-site)⚡ B2B contract⚡ Salary expectations: open / to be proposed by the candidate✨ Required superpowers:

• 5+ years of experience in Operations or Customer Success
• Hands-on experience with policy management systems or advanced CRM platforms
• Full professional proficiency in Polish and English (C1)
• Advanced Excel and strong data analysis skills
• Ability to work on-site in Koszalin
• Experience managing teams of 30–60 individuals💕 Nice to have:
• Experience in insurance or finance🚀 Your mission:
• Oversee the full lifecycle of insurance policies (from submission to issuance and renewal)
• Identify inefficiencies and optimize internal workflows
• Collaborate with IT to automate and streamline processes
• Ensure compliance with regulations and internal underwriting standards
• Prepare and deliver accurate sales and operational reports
• Recruit new employees
• Perform annual employee assessments
• Accountability for team KPIs
• Lead onboarding and system training for new agents
• Act as the escalation point for complex operational or technical issues
• Gather agent feedback and drive continuous system improvements
• Manage and mentor the local support team in Koszalin
• Ensure high responsiveness and service quality across communication channels
• Our client offers:
• Real impact on operational strategy and system improvements
• Direct collaboration with senior leadership (VP of Sales)
• Opportunity to implement your own ideas and drive change
• Stable role in a growing organization
• Results-driven, supportive work environment
• Apply now – we believe in you and your superpowers! 🐱‍💻