Medallia Platform Expert

We are looking for an experienced Senior Medallia Platform Developer to join our Customer Experience team within the Customer Relationship Management area.

Responsibilities

Manage, maintain, and continuously improve the Medallia platform supporting customer feedback and survey processes.

Develop, configure, and implement new features, functionalities, and enhancements within the Medallia platform.

Translate business and Customer Experience requirements into scalable and effective Medallia solutions.

Support the design and implementation of customer surveys, feedback programs, and related processes.

Monitor platform performance and identify opportunities for optimization and improvement.

Troubleshoot and resolve technical issues related to the Medallia platform.

Collaborate closely with Customer Experience, CRM, IT, and other business stakeholders.

Act as a Medallia Subject Matter Expert (SME) and provide technical guidance to internal teams.

Support the integration of Medallia with other systems and applications where required.

Contribute to the development of new capabilities aimed at improving customer insights and overall customer experience.

Ensure platform solutions follow agreed technical, security, and governance standards.

Participate in testing, deployment, and continuous improvement of Medallia solutions.

Document platform configurations, solutions, processes, and technical decisions.

Stay up to date with new Medallia features, capabilities, and best practices.

Requirements5–10+ years of professional experience in IT, software development, platform development, or a related technical field.

Strong hands-on experience working with the Medallia platform.

Medallia Product Certification or higher – mandatory.

Proven experience in developing and configuring solutions within Medallia.

Strong understanding of Medallia survey, feedback, and Customer Experience capabilities.

Experience translating business requirements into technical solutions.

Experience troubleshooting and optimizing Medallia-based solutions.

Ability to work independently as a technical expert as well as collaboratively within a cross-functional team.

Strong analytical and problem-solving skills.

Good understanding of software development and technical delivery processes.

Experience working with APIs, integrations, or data flows will be an advantage.

Experience in Customer Experience (CX), CRM, customer feedback, or survey management is highly desirable.

Strong communication skills and the ability to communicate effectively with both technical and non-technical stakeholders.

Good command of English, both written and spoken.