IT Support Specialist (f/m/x)

Technologies we use

About the project

Your responsibilities

• Resolving technical issues reported by users related to software, hardware, and networks for desktops, laptops, and servers
• Preparing computer equipment and managing inventory of IT assets
• Ensuring that service level agreements are met and that incident and request tickets are updated in the client's ticketing system
• Coordinating deliveries and orders for the client's office
• Maintaining office infrastructure, including conference rooms, printers, and server rooms
• Conducting IT onboarding processes for new employees

Our requirements

• Minimum 2 years of experience in IT support or related roles
• Strong knowledge of Active Directory and Microsoft Windows
• Good understanding of computer hardware structure and basic configuration elements
• Experience in configuring MS Outlook, Teams, and the functionalities of MS Word and MS Excel
• Knowledge of configuring and maintaining LAN/WAN and Wi-Fi networks
• Excellent interpersonal skills, including communicativeness and openness
• Advanced level of Polish and English

Optional

• Familiarity with Cisco technologies
• Knowledge of ITIL practices

What we offer

• Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
• Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
• We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
• Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
• Comfortable workplace – class A offices or remote work
• Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
• PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
• Investment in your growth – meetups, webinars, training platform and technology blog – you choose
• Fantastic atmosphere created by all Sii Power People