IT Service Desk Specialist (Part-Time)

IT Service Desk Specialist (Part-Time)📍 Kąty Wrocławskie / Hybrid🕒 Part-Time (3 days/week)

About the roleWe are looking for an IT Service Desk Specialist to support end users across an international business environment. This position is ideal for someone who enjoys solving technical challenges, providing high-quality user support, and ensuring the smooth operation of workplace technologies.

As part of a global IT team, you will act as a trusted point of contact for employees, helping to maintain secure, reliable, and efficient IT services while contributing to continuous improvement initiatives.

Key responsibilities

Provide first and second-line technical support for end users.

Troubleshoot hardware, software, network, and mobile device issues.

Install, configure, and maintain Windows-based workstations and laptops.

Support software deployments, updates, patching, and endpoint management activities.

Maintain IT inventory records and asset lifecycle processes.

Configure and support printers, scanners, conferencing systems, and workplace devices.

Ensure compliance with security standards, antivirus policies, and endpoint protection requirements.

Assist with onboarding activities, workplace setup, and user training.

Support VIP users and collaborate closely with internal IT teams and external vendors.

Participate in IT projects, system rollouts, and service improvement initiatives.

Requirements

Minimum 3 years of experience in IT Service Desk, Desktop Support, or a similar role.

Practical knowledge of Windows 10/11 administration and troubleshooting.

Experience supporting desktop and laptop hardware in a corporate environment.

Understanding of TCP/IP networking and basic network troubleshooting.

Experience with Microsoft Endpoint Management / SCCM.

Knowledge of endpoint security, antivirus solutions, and patch management.

Familiarity with IT asset management and CMDB processes.

Good understanding of IT Service Management and ITIL principles.

Strong communication and customer-oriented mindset.

Good command of English (written and spoken).

What we offer

Opportunity to work in a global organization with modern technologies.

International, collaborative work environment.

Exposure to enterprise-scale IT infrastructure and support processes.

Flexible part-time engagement.

Participation in technology improvement and digital transformation initiatives.

Supportive team focused on knowledge sharing and professional growth.