Employee Data Management Specialist (German speaker)

Resolve enquiries leveraging on knowledge base documents (e.g. FAQs, job aids, policy documents, etc) within the agreed service levels as defined in the Service Level Agreement (SLA)., Provides regular status updates to employees and partners, maintaining contact until request is resolved., Actively follow up on outstanding items and obtain feedback on resolution from the employees and partners., Help and educate HR Shared Service Centre users to navigate through self-help materials & functionality where assistance is required.-DUPLICATED., Assume ownership of cases and update the resolution accurately and on a timely basis in the case management system., Properly escalate complex enquiries to the next level of support or relevant subject matter experts.

DUPLICATED., Helps to identify gaps in current knowledge base documentation and highlight improvements required to enhance the knowledge base.. Degree in HR/ Social Sciences/ Administration or similar., Strong organizational and time-management skills., Excellent interpersonal skills - verbal and written communication skills with the ability to interact professionally with a diverse group of people., Excellent verbal and written communication skills with the ability to interact professionally with a diverse group of people including managers, executives, business partners and subject matter experts from various countries, cultures and business levels., Ability to ask the relevant questions to understand and clarify issues, attempt resolution and escalate problems if unable to resolve., Ownership and capability of working independently, taking initiative, and following up on assigned projects., Ability to act in a confidential and sensitive manner and high sense of commitment and responsibility., IT savvy and resourceful on leveraging various tools (knowledge management, document management, HR systems) to obtain required information to resolve queries and issues., English and German (min. Intermediate level) - mandatory., Experience as an HR administrative assistant (recommended and in shared services environment will be considered a plus)., Availability to travel when possible and if necessary., ServiceNow and Workday experience.