DQ Technical Support (Java, Kubernetes)

Technologies we use

About the project

Your responsibilities

• Managing all communication with indicated Client’s DQ customers and partners required to resolve support tickets with defined SLA
• Coordinating and tracking the escalation of tickets to Client's FTE support team
• Maintaining a record of all communication and actions for the support tickets in Zendesk provided by our Client
• Contributing frequently answered questions to the Client's knowledge base.
• Participating in the on-call rotations when needed for resolution of severe issues (Severity 1) . as soon as possible.
• Assessing if support tickets are feature requests or product bugs and replicating bugs.

Our requirements

• 1+ year of experience in a customer-facing position,
• Proficiency in reading system logs as part of the ticket resolution process,
• Familiarity with Linux systems,
• Knowledge of MySQL, PostgreSQL,
• Have a base understanding of SSL, LDAP/SSO protocols, networking, firewalls,
• Knowledge of Java and REST API,
• Knowledge of Kubernetes.

Optional

• Familiarity with Spark and Hadoop

What we offer

• Well-being culture: medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Benefits