Customer Success Specialist (Cloud ACS)

Join our Customer Success team to drive client satisfaction and successful Cloud ACS implementations!

Customer Success is not a traditional Customer Support role focused on handling incoming tickets. In this role, you become a trusted technical partner for our customers, helping them successfully adopt Cloud ACS and get the most value from the platform throughout the entire customer journey. You will guide them through onboarding and adoption, understand their business and technical needs, proactively identify potential issues, and help them get the most value from our product.

Instead of simply reacting to issues, you'll focus on building long-term relationships, solving technical challenges, and ensuring customers achieve their goals.

Key responsibilitiesOwn customer relationships after the sales handover

• Lead discovery and end-to-end onboarding process, from first meeting to implementation coordination
• Build long-term relationships through regular communication, technical consulting, and proactive customer careSpot risks, technical issues and ways to improve customer adoption
• Troubleshoot basic technical and networking-related issues
• Drive product innovation by gathering customer feedback
• Support the Presales team in PoCs coordination
• Requirements
• Experience in a customer-facing technical role focused on building long-term client relationships
• Practical networking knowledge including IP addressing, DNS, and HTTP/HTTPS
• Hands-on experience with basic technical troubleshooting
• Ability to translate client feedback into clear input for our Product TeamStrong analytical skills and attention to details
• Clear communication and presentation skills, including explaining technical topics clearly
• Confidence in leading international customer meetings
• Fluency in English (B2+/C1)

Nice to have

• Experience working with telecom operators, device management platforms, or similar technical product
• Basic scripting or automation experience (e.g. XML, scripting languages, or Java-like languages) to create simple workflow automations tailored to customer business processes
• Second language - Spanish, French, or Italian is a nice bonus
• Work model:

Hybrid work model- at least 3 days per week in the officeWhat we offer

Collaborative work environment with support from a talented team

Opportunity to work with a leading device management platform (Cloud ACS)

Real exposure to global customers, including participation in international conferences and industry events

Flexible working hours and a relaxed work atmosphere (no dress code, no open space)

Professional development through training, conferences and knowledge sharing

Comprehensive benefits package, including medical care, Multisport card, onsite gym, and chillout space

Comfortable office amenities: well-stocked kitchen (including Good Lood ice cream), parking area, and bike room