Customer Success Manager (Krakow)

LumApps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees.

Our platform is a proven leader in this dynamic market with a truly unique vision and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next40/120 program.

✨ In 2025, LumApps strengthened its leadership position by partnering with Beekeeper, a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers — from HQ to the frontline.

With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world. Over the past year, we have been driving an ambitious phase in our journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation.

*Team*

As a Customer Success Manager in our scale team, you will own and manage a large portfolio of customers and be responsible for their overall success. Your portfolio of customers will be mostly composed of Small and Medium Businesses (SMBs) using the Beekeeper solution, giving you the opportunity to learn from a large number of customers in many different industries. The ideal candidate is resourceful and persuasive, effectively showing customers how to get more value from Beekeeper.

💡 Why You’ll Love Working at LumApps

We’re proud to offer a work environment where people feel supported, valued, and empowered. Here’s a peek at what we offer:

🏡 Hybrid work model – 2/3 days at the office 🕒 26 days of annual leave 🛡️ Private medical insurance — covered for you and partially for your partner/family 🎉 Afterworks, team celebrations & seasonal parties 💻 Equipment

💳 Creative allowance We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.