Customer Service with German

Hi!

Have you ever done laundry at work? Strange?... With us it's normal!

We support customers of one of the largest manufacturers of home appliances / RTV / IT equipment. Join us and provide remote support to users of well-known products.

Scope of cooperation:

• Handling customer inquiries regarding technical issues and product functionality.
• Diagnosing reported problems and proposing solutions.
• Providing product-related information.
• Registering requests in internal systems.

What we expect:

• Very good command of German.
• Good command of English.
• Basic knowledge of household appliances (e.g. washing machine, refrigerator, TV)
• Good communication skills and willingness to learn.
• Ability to work with computer tools efficiently.
• Availability of at least 120 hours per month (flexible distribution).

We recruit remotely! Learn about the stages of recruitment:

• Screening - initial phone or e-mail contact.
• Language test.
• Online interview via Teams.
• Information for you on our decision.

What we offer:

• Civil contract – PLN 50.00 gross/hour.
• Bonus system depending on quality indicators agreed for the service​ (+2 PLN / +4 PLN gross/hour)
• Flexible cooperation model – you decide on your availability within project operating hours (Monday-Friday 9:00 - 18:00, and Saturday 10:00 - 16:00)​. Availability is declared independently by the contractor and agreed on an ongoing basis in line with service needs​.
• Possibility of partial remote or on-site cooperation after onboarding, depending on the contractor’s preference and current operational needs.
• Access to the MyBenefit platform, where you can exchange the points you receive each month for private medical care, sports card, shopping codes, cinema tickets, and much more.
• Development opportunities (trainings, language platform).
• Opportunity to participate in internal recruitment processes.

Join us and apply today!