Customer Service Specialist with French

Are you ready to make a meaningful impact in customer service?

Our client, a leading steel company, is looking for talented individuals to join their dedicated Customer Service team within a global community. Their mission is to deliver outstanding support to customers, ensuring that their innovative steels benefit both people and the planet.

The Customer Service team plays a vital role in managing customer relationships and enhancing the overall customer experience. The client values teamwork, diversity, and inclusion, creating an environment where fresh ideas are encouraged and employee growth is supported.

We are seeking individuals to join our expanding team as we build and enhance our structures to better serve our customers.

RESPONSIBILITIES:

• Serve as the primary contact for customers, managing daily communications with professionalism and care.
• Oversee the entire order processing cycle, ensuring accuracy from entry to delivery using SAP.
• Track order statuses and shipments, monitoring stock levels and delivery performance.
• Address order discrepancies, urgent requests, and service challenges effectively.
• Collaborate with various teams, including sales, supply chain, and production, to facilitate seamless operations.
• Manage customer credit limits, proactively reporting any risks or disputes.
• Anticipate customer needs to enhance service quality and prevent issues before they arise.

WHY JOIN?

Become part of a forward-thinking organization where your contributions will help shape the materials of tomorrow. They offer:

• Endless career growth and development opportunities.
• Insightful international experiences in a culturally diverse workplace.
• Access to leading experts and ongoing learning through their dedicated training platform.
• Competetive salary package consisting of base salary and annual bonus
• Hybrid working model (50/50 after onboarding)
• A comprehensive benefit packages tailored to support the well-being and professional growth of employees
• Access to their internal learning & development university for a further career growth.