Customer service specialist in the automotive industry with German

Job description:

Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.

Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.

Collaborate with colleagues to enhance the overall customer experience.

Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.

Exhibit warmth and enthusiasm in every customer interaction.

Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.

Requirements:

Strong communication skills, with a minimum C1 level in German.

Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.

Excited about the opportunity to contribute to Volkswagen's continued success and growth in the automotive sector.

The ability to stay composed, tactful, and solution-focused when interacting with customers.

Excellent problem-solving skills and a creative, solution-oriented mindset.

We offer:

Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.

Stable full-time employment based on an employment contract.

Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.

Grow your career while contributing to the future of luxury automotive experiences with Volkswagen Group.

Remote work and training.