Customer service and administrative specialist

Customer Service Specialist (Import-Export)

Location: [Warsaw, Poland] Employment Type: Full-time

About Us

We are an import-export company specializing in the distribution of food and beverage products. We work with international suppliers and customers and are committed to delivering excellent service and efficient supply chain management.

Position Overview

We are looking for an experienced Customer Service Specialist to join our team. The ideal candidate will have a solid background in international trade operations, customer service, and export documentation management.

Key Responsibilities

• Manage customer orders from receipt to delivery.
• Coordinate daily communications with customers, suppliers, freight forwarders, and logistics providers.
• Prepare and manage export documentation and ensure compliance with international trade requirements.
• Monitor shipments and provide timely updates to customers.
• Handle customer inquiries, claims, and order-related issues professionally and efficiently.
• Collaborate with internal departments to ensure smooth order processing and customer satisfaction.
• Maintain accurate records and update ERP systems.
• Issuing and registering invoices in the ERP and providing the need information to our accountants

Requirements

• Minimum 5 years of experience in a Customer Service role within an import-export company.
• Degree or Diploma in International Trade, International Business, Accounting, or a related field.
• Good command of English, both written and spoken.
• Proven experience in the preparation and management of export documentation.
• Strong organizational and communication skills.
• Ability to work effectively in a fast-paced international environment.
• Proficiency in Microsoft Office applications, particularly Excel.

Preferred Qualifications

• Knowledge of Comarch ERP Optima will be considered a strong advantage.
• Experience in the FMCG, food, or beverage sector is a plus.
• Additional foreign language skills will be valued.

What We Offer

• Opportunity to work in an international business environment.
• Competitive salary package based on experience and qualifications.
• Stable and collaborative working environment.