Customer Experience Specialist with French and German (m/f)

Goldman Recruitment is a leading Polish consulting company specializing in recruitment using Search & Selection and Executive Search methods. Our ambition is to provide the highest level of service, ahead of the market and creating a new standard in the personal consulting industry. [www.goldmanrecruitment.pl

For our Client, from the healthcare sector, we are currently looking for candidates for the position ofCustomer Experience Specialist with French and German. In this role, you will be responsible for managing the order management process, providing high-quality customer service, and ensuring customer satisfaction for B2B clients.

Customer Experience Specialist with French and German (m/f)

Customer Experience Specialist with French and German (m/f)

Work place: Warszawa

Ref. no 16/12/2025/GK/12996/4875

Requirements

• fluent inEnglishandFrench (at least B2 level) and German (at least B2 level)andPolish (will be huge asset),
• first experience in a similar role, such as Order Management, Customer Care, Procurement, or Sales Support,
• knowledge of SAP and Salesforce will be a strong asset,
• higher education degree,
• high level of business culture and strong communication skills,
• analytical mindset combined with strong attention to detail.

Responsibilities

• process and track customer orders from all channels,
• update order status in SAP, Salesforce, and other systems,
• answer customer questions and handle complaints,
• prioritize urgent shipments and resolve issues quickly,
• work with internal teams to ensure smooth order flow,
• manage loaner equipment: preparation, returns, invoicing,
• support inventory checks and maintain accurate records.

We offer

• annual bonus,
• hybrid work model and flexible working hours,
• lunch card,
• modern office located in Warsaw,
• opportunity to grow within the company, with clear development and promotion pathways and the possibility to influence process improvements,
• involvement in additional global projects and cross-functional initiatives,
• benefits package including MultiSport card, private healthcare, and life insurance,
• numerous internal and external training programs, as well as foreign language classes.

[Apply