Business Client Advisor / Customer Care Specialist

Your responsibilities

• Collaborate with SME business owners to guide them through the business financing application process
• Clearly explain flexible financing options and address all merchant questions from initial inquiry through to funding
• Manage daily communication with business owners across all channels (phone, email, chat) to ensure applications progress swiftly to a decision and funding
• Maintain the highest standards of B2B client service
• Manage and support the merchant pipeline, targeting high financing closing rates and consistently achieving individual goals
• Provide advisory services at various stages of the customer lifecycle, supporting our culture of simplicity and reliability
• Champion the development of a client-first culture focused on outstanding User Experience and Customer Experience
• Propose and support the implementation of new solutions and process improvements within your area of expertise to drive efficiency
• Our requirements
• Minimum 2 years of professional experience in customer support or service roles (e.g., contact center, customer support office)

Fluent in Croatian and English, both written and verbal (mandatory)

Ability to establish contacts and lead conversations effectively

• Goal-oriented mindset with a strong focus on problem-solving
• Empathetic and friendly approach, combined with strong active listening skills
• Optional
• Experience with embedded lending or business financing products
• Background in B2B client advisory roles
• Proven track record of implementing process improvements
• What we offerA role in a dynamic fintech/factoring environment with real growth opportunities
• Direct work with business clients and a tangible impact on B2B relationshipsA results-driven environment focused on efficiency, development, automation, and continuous process improvement
• Internal and external training and development courses
• Benefitssharing the costs of sports activitiesprivate medical caresharing the costs of foreign language classessharing the costs of professional training & coursesremote work opportunities
• PragmaGO SA: A dynamic fintech/factoring environment focused on growth, efficiency, development, automation, and continuous process improvement.