Technical Specialist with German

Customer Support Specialist (German-Speaking)

Location: Szczecin (On-site)

About the RoleAre you passionate about helping people, solving problems, and delivering outstanding customer experiences? We're looking for a German-speaking Customer Support Specialist who combines excellent communication skills with strong analytical thinking to provide best-in-class support to our customers.

As the first point of contact, you will guide customers through troubleshooting processes, identify root causes of issues, and ensure every interaction is handled with professionalism, empathy, and efficiency.

Key Responsibilities

• Provide phone and email support to German-speaking customers
• Diagnose technical issues and guide customers through step-by-step troubleshootingAsk targeted diagnostic questions to identify root causes and deliver effective solutions
• Communicate clearly and professionally while demonstrating empathy and active listening
• Keep customers engaged and supported, even during challenging interactions
• Take ownership of customer cases and ensure proper follow-up when required
• Order spare parts and arrange service visits based on troubleshooting outcomes
• Utilize internal systems and AI-powered tools to streamline the customer journey and reduce repetition
• Maintain accurate case documentation and provide a high level of customer satisfaction
• What We're Looking ForGerman language proficiency (C1 level or higher) – mandatory
• English language proficiency (B1 level or higher) – required for training and internal tools
• Strong communication skills with a customer-first mindset
• Excellent problem-solving and analytical thinking abilities
• Troubleshooting skills and the ability to identify root causes effectively
• Patience, empathy, and resilience when dealing with customers
• Good PC skills and confidence working across multiple systems simultaneously
• Adaptability and openness to new technologies, processes, and AI-driven environments
• Availability to work on-site in Szczecin
• What We Offer
• Comprehensive training delivered in GermanA supportive and collaborative international work environment
• Opportunities for professional growth and career development
• Exposure to innovative technologies and AI-enhanced tools
• Stable employment with a growing organization
• The opportunity to make a real impact on customers' experiences every dayIf you enjoy solving challenges, helping people, and working in a dynamic environment, we'd love to hear from you. Apply today and become part of our team! 🚀