Data Center Operation Manager (h/f)

Location: Paris; 3 days remote per week

Summary

The Data Center Operation Manager plays a crucial role in ensuring the smooth operation of data centers. The primary objective is to manage a high volume of hardware decommissioning requests while coordinating technical operations across different teams, contributing significantly to the Core IT Exit project.

Main Responsibilities:

Process and monitor physical actions in data centers, including racking, cabling, decommissioning, and other Smart Hands & Eyes actions.

Coordinate technical actions across all parties involved in data center requests.

Plan and manage preventive and reactive maintenance activities to minimize service disruption.

Oversee hardware entries/exits and manage access to data center rooms.

Monitor incidents, changes, problems, and requests within data centers.

Act as the Level 1 escalation point for on-site operational incidents.

Document and update internal requests in ticketing and DCIM systems accurately.

Propose and implement continuous improvement actions regarding operational processes.

Prepare and coordinate physical operations with local teams at data center sites.

Ensure adherence to safety and operational support policies.

Support internal and external audits related to data center operations.

Key Requirements:

Solid expertise in ITIL processes and tools (ServiceNow).

Strong proficiency in DCIM tooling, specifically Sunbird dcTrack.

Operational fluency in French and English.

Proven ability to coordinate processes in high-availability data center environments.

Experience in managing high volumes of physical decommissioning requests.