Technical Support Engineer

airSlate Show all offers

Wrocław

6 days ago

In short

Technical Support Engineer at airSlate (PL). Responsibilities include monitoring infrastructure, diagnosing issues, responding to alerts, and improving monitoring. Requires 1+ year in technical support, Linux, AWS, Docker, CI/CD, monitoring, and version control. On-duty shifts required.

Keywords

Linux AWS Docker CI/CD Monitoring Version Control Terraform Kubernetes

AI-written summary based on the listing content.

About airSlateair

Slate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. Our award-winning products - SignNow, pdfFiller, DocHub, altaFlow, Instapage, and US Legal Forms - serve over hundreds of millions of users and more than one million customers worldwide, helping organizations of every size digitize processes, improve efficiency, and transform how they work.

We’re in an exciting phase of growth and transformation, with teammates in more than 20 countries across three continents and main hubs in the United States, Poland, Romania, Ukraine and Philippines. At airSlate, we’re building value for customers and a culture where growth and innovation go hand in hand. We’re looking for people eager to shape products, scale a company, and thrive in a fast-moving environment.

What you'll be working on:

Technical Support Engineers are responsible for monitoring and initial diagnosis of problems in the infrastructure.

They respond to alerts and work on them independently or with the duty DevOps for the responsible team. At other times, they are engaged in creating new and improving existing monitoring rules, performing basic DevOps tasks, and of course documenting all of this)

The team has on-duty shifts (1 week per month)

Requirements:1+ years of experience as a Technical Support

Knowledge of Linux, AWS, Docker, CI/CD, monitoring and version control systemsYou want to acquire new knowledge and to learn Linux, AWS, Docker, Terraform, k8s, CI/CD, Prometheus + Grafana
Readiness to work with on-duty shiftsB2+ English
Fluent in the Ukrainian language
What we offer
Flexible working
Remote, hybrid or office across US, Poland, Romania & Ukraine
Competitive pay & equity
Market salaries, performance bonus & stock options
Growth & learning
Courses, conferences & internal mobility opportunities
Health & well-being
Health coverage, wellness & quarterly Mental Health Days
Family-friendly
Flexibility for parents, Junior Club, family days & pet-friendly offices
Giving backair
Slate Care programme with donation matching & humanitarian aid