Technical Customer Advisor with English - Back Office

Your responsibilities

Develop an in-depth knowledge of our client’s platform.

Provide high-quality product support for customers, partnering with them to effectively resolve their issues through email, chat, and phone.

Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies.

Diagnose software issues and resolve escalated customer complaints engage using established processes.

Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)

Communicate thoughtfully and effectively with all customers.

Our requirementsA thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills - English C1Passionate about creative problem solving for customers and end users.

Self-motivated, eager to learn and thrive in a collaborative environment.

Capable of adapting quickly to changing priorities

Experience with or able to quickly pick-up:

Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce

What we offerCivil contract with flexible working hours.

Dive into our comprehensive paid training program and emerge as a customer support legend!

Embrace the freedom of work with no dress code – pajamas, anyone?

Spread the love and earn extra rewards through our epic employee referral program – because great talent deserves to be rewarded!