Support Engineer Specialist with English and Polish

Technologies we use

Your responsibilities

• Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
• Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices
• Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
• Performance Monitoring: Monitor and address performance-related issues
• User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users
• Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements
• Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider

Our requirements

• Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions
• Polish & English language proficiency
• Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
• Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
• Microsoft Product Knowledge: Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products

What we offer

• Performance bonus twice a year
• Employee referral program bonus
• Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
• Access to training platform (self-learning), domain/soft/technical skills training
• Possibility to use English&Polish languages on a daily basis min. C1
• Private medical care at Medicover (with possible extension to family members)
• Reimbursement of Multisport card or points on MyBenefit platform
• Attractive group insurance
• Access to well-being platform, free meetings with a psychologist included
• Stable employment based on an employment contract
• No trial period
• IT equipment is provided by the Company
• Bonuses from the Social Fund
• Flexible starting hours
• Opportunity to participate in charity, sports and well-being events
• 100% Office Work

Benefits

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