Service Desk Agent with Italian and English (m/f/d)

Hemmersbach GMBH & Co.Kg sp.k. Oddział w Polsce Show all offers

Wrocław

1 month ago

In short

Service Desk Agent needed in Wrocław for L1 support (phone/email). Requires C1 Italian & English. Experience in IT support and ticketing tools is a plus. Office work with shift flexibility (7 am - 7 pm).

Keywords

L1 support IT support ticketing tool English Italian

AI-written summary based on the listing content.

Remotely connect with end-users to provide L1 support via phone or email in a timely manner to provide a high level of service, Escalate complex and unresolved issues, Provide support on services in accordance to current standards and log accurately customer incidents and service request, Maintain knowledge of relevant product offerings, current support policies and methods of support, in order to provide accurate support. C1 in Italian and English, Customer orientation, Great communication skills and a team-player attitude - team work is dream work!, Good knowledge of the ticketing tool, Willingness to work in shifts between 7 am - 7 pm (8 h shifts) from the office in Wrocław, IT support experience is a big plus!