SAP Support Specialist

What you will do

We are looking for a service-minded and structured SAP Support Specialist to join our Global IT Service Desk in Kraków.

This is a small, distributed team. Today it is one SAP Support Specialist, based in Denmark — with you, it is two. You would be our SAP support presence in Poland, working closely with your colleague across the border every day. That means real ownership from day one: you will be one of two people the business turns to when SAP does not do what it should. No script, no queue you disappear into, and no waiting for someone else to pick up the case.

The work is hands-on. A significant part of the day is classic 1st line SAP support — receiving, triaging and resolving incidents and service requests from users. Around that sit recurring operational tasks such as SAP transports, VIM user access and Internal Control reporting, plus close cooperation with colleagues in IT, Finance, Operations and Internal Controls across several countries.

What you will be doing:

• Provide 1st line support for SAP incidents and service requests — this is the core of the role
• Troubleshoot and resolve SAP-related user issues, and escalate to 2nd and 3rd line where needed
• Process and quality check SAP transports
• Manage VIM (Vendor Invoice Management) user access and support Internal Control reporting activities
• Monitor SAP-related automation and robot processes, and hand over tasks to our RPA team when a process needs adjusting or a new automation is needed
• Create and maintain documentation and knowledge articles
• Contribute to process improvements and service quality initiatives
• Work closely with colleagues across multiple countries and business functions

What we offer

Compensation and benefits

• Private medical care together with dental care
• Edenred lunch card
• Flexible working hours (50% home, 50% office)
• Life insurance
• MyBenefit and multisport program
• 2 additional holiday days benefits
• Events, integrations for employees

Work setup and development

• Hybrid working model: 50% home and 50% office, with a minimum of 3 days per week in our Kraków office
• A role with genuine ownership — in a team of two, what you fix stays fixed and what you improve is visible
• A seat in a Group IT function, not a local support desk: daily contact with colleagues in Denmark and across the business
• Exposure to SAP, RPA, ITSM and international stakeholders, with room to grow in any of those directions

Requirements

Must have:

• Experience supporting users in an SAP environment — for example from a service desk, application support, or as a key user or super user
• Previous experience within IT support, Service Desk, application support or a similar role
• A structured approach to troubleshooting, and the patience to follow a case through to resolution
• Fluent Polish and English, written and spoken
• The ability to work independently and to stay well connected in a remote, cross-border team
• A customer-focused mindset and strong communication skills
• Accuracy and a compliance mindset — VIM access and Internal Control reporting are audited areas

Nice to have:

• Experience with SAP transports
• Experience with VIM (Vendor Invoice Management)
• Experience working with automation, RPA or robot-based processes
• Familiarity with ITSM tools such as ServiceNow, Ivanti or similar
• Experience from an international enterprise environment