Salesforce Administrator/Developer (L2/L3 Support)

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Pune

6 days ago

In short

Salesforce Administrator/Developer (L2/L3 Support) role requiring 5+ years of experience. Responsibilities include gathering requirements, implementing Salesforce solutions using declarative tools, L2/L3 support, and data quality assurance. Requires strong communication in English and familiarity with Scrum.

Keywords

Salesforce Salesforce Flows Salesforce security model data modeling agile methodologies Scrum

AI-written summary based on the listing content.

Introduction & SummaryWe are seeking a Salesforce Administrator/Developer with at least 5 years of experience in Salesforce technology. This role demands a mix of analytical skills and hands-on expertise in developing solutions using Salesforce products. The successful candidate will engage with various business units to gather requirements and design effective Salesforce solutions. Strong communication skills and a solid understanding of Salesforce functionality are essential.

Main Responsibilities

Collaborate with internal stakeholders and Product Owners to gather, clarify, and size requirements.

Translate business needs into Salesforce solutions using declarative features.

Implement end-to-end Salesforce solutions through declarative tools.

Support testing cycles including user acceptance testing (UAT).

Work with Architects and Developers to clarify functional needs for complex requirements.

Manage incidents and apply problem-solving skills.

Provide L2 & L3 support for Salesforce tickets including triage and resolution.

Conduct root cause analysis and defects identification.

Ensure data quality and integrity within Salesforce.

Create user documentation and training materials.

Key Requirements5+ years of experience with Salesforce technology.

Bachelor's degree or equivalent in Computer Science or related field.

Strong ability to clarify business needs.

Expertise in configuration, data modeling, and user management.

In-depth knowledge of Salesforce security model.

Hands-on experience with Flows and data management.

Ability to understand backend and front-end development processes.

Familiarity with Scrum and agile methodologies.

Commitment to best practices in configuration and development.

Excellent verbal and written communication skills in English.

Nice to Have

Salesforce Advanced Administrator certification.

Experience with B2B Commerce or Experience Cloud.

Other Details

This opportunity is based in a newly established capabilities center, with a focus on collaborative work in a dynamic and rapidly changing environment. Candidates should be prepared to engage in a high-paced team setting.