Sales Systems Support Coordinator with German | f/m/d

About UsERGO Technology & Services S.

A. (ET& S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

About the roleThis role is responsible for shaping and driving the organization’s approach to preventing inappropriate workplace behavior and fostering a safe, respectful, and inclusive work environment. The successful candidate will lead workplace investigations, support managers in handling sensitive employee matters, develop policies and preventive initiatives, and ensure compliance with employment law requirements. The role also focuses on risk assessment, trend analysis, employee education, and promoting a strong culture of ethics, integrity, and respect across the organization.

How you will get the job donesupporting personnel administration tasks together with the sales tool (EASY) Support Team Leaderhelping sales teams use the EASY system and related tools effectivelyproviding phone and email support to EASY system userscreating and updating user guides, FAQs, and support materialsidentifying system issues and working with relevant teams to resolve themsupporting improvements to processes and user experiencetesting new system features and informing users about updatescoordinating user testing activities before system releasesmaintaining training environments and supporting user training sessionspreparing release notes and user communicationsparticipating in improvement initiatives and team projectshandling escalations and ensuring user issues are resolved on time

Skills and experience you will needgood language skill in English (B2)full professional fluency in German (C2)customer service experience, software business experience4-5 years of professional experience in a similar rolegood knowledge of business and process analysistechnical understanding and analytical skillsexcellent communication skills and the ability to deal with demanding customersinitial management experiencehigh degree of initiative, result-orientation and responsibilitywillingness to work on individual days at weekends (approx. 4 per year)willingness to travelNice to haveinsurance experiencegood understanding of sales-related systems and applications