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Production Support Engineer

DCG Show all offers

Gdynia

Łódź

Warszawa

Gdańsk

Expires Nov 16, 2026

7 days ago

In short

Production Support Engineer role at DCG. Responsibilities include incident/problem management, production monitoring, CI/CD oversight, and environment maintenance. Requires 5+ years in IT ops/app support, ITIL framework experience, and skills in Splunk, Prometheus, Grafana, Kubernetes, Jenkins, Git, Oracle/DB2, Spring/Hibernate, Kafka, XML/JSON.

Keywords

Kubernetes Splunk Prometheus Grafana Jenkins Git ITIL CI/CD Linux CLI Oracle

AI-written summary based on the listing content.

As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:

Production Support Engineer

Responsibilities:

Own incident and problem management processes, including RCA, resolution, and preventive actions
Monitor production service health, detect anomalies, and respond before issues become incidents
Execute and oversee deployments through CI/CD pipelines and coordinate rollback activities when required
Troubleshoot failed deployments and support release execution processes
Maintain stability and alignment of Pre-Production and Production environments
Document operational procedures, known issues, and resolution steps in runbooks and knowledge repositories
Collaborate with development and platform teams to triage incidents and address operational requirements
Identify recurring operational issues and propose automation or tooling improvements
Improve observability through dashboards, alerts, and log analysis
Contribute to service continuity activities and disaster recovery exercises

Requirements:

Proven experience in IT operations, application support (2nd/3rd line), or a similar production-facing role with 5+ years of experience
Demonstrated ownership of incidents end-to-end, from alert handling through RCA and prevention
Practical experience working within an ITIL framework, including incident, problem, and change management, with 2+ years of experience
Experience working in Agile delivery environments alongside development teams
Excellent English communication skills with the ability to explain technical issues to both technical and non-technical stakeholders
Hands-on experience with Splunk, Apica, and Sysdig for log analysis, monitoring, and alerting
Strong understanding of Prometheus and Grafana for dashboard analysis and alert tuning
Practical experience operating services on Kubernetes and Linux CLI, including pod health checks, log analysis, and service restarts
Experience executing and troubleshooting Jenkins deployment pipelines
Proficiency with Git version control systems
Experience querying and troubleshooting relational databases including Oracle and DB2
Working knowledge of Spring/Hibernate applications, Kafka message flows, and XML/JSON payload analysis