Production Support Engineer

Infolet Show all offers

1500 PLN / month

Kraków

Expires Oct 31, 2026

17 days ago

In short

Production Support Engineer in Kraków, Poland. Responsibilities include monitoring, troubleshooting critical payment applications, incident response, and automation. Requires 4+ years of experience in production support, Unix/Linux, SQL, and scripting (Bash, Python, or PowerShell).

Keywords

production support kubernetes linux sql scripting automation monitoring incident management bash python

AI-written summary based on the listing content.

‼️ This role includes on-call duty once a month (Saturday and Sunday)

Project

Join a team responsible for supporting critical payment applications and ensuring stable, reliable production services.

You will work closely with development and infrastructure teams to investigate incidents, resolve production issues, and continuously improve operational processes. The role combines production support, Linux/Unix, SQL, Kubernetes, monitoring and automation, with a strong focus on reducing manual effort and improving service resilience.

This is a great opportunity for someone who enjoys troubleshooting complex production environments, automation, and working with modern infrastructure technologies.

You will

Monitor and support critical production applications, responding to incidents and service requests within agreed SL
AsTroubleshoot production issues using logs, monitoring dashboards, SQL data and application behaviour
Investigate incidents in Unix/Linux environments using standard command-line tools.

Coordinate recovery activities with development, engineering and infrastructure teams.

Participate in root cause analysis and post-incident reviews

Improve monitoring, reduce alert noise and increase operational resilience
Create and maintain operational documentation, runbooks and knowledge articles
Automate repetitive operational tasks using Bash, PowerShell or Python
Develop simple tools and scripts that improve team efficiencyUse AI productivity tools such as Copilot or Claude to support automation, documentation and operational analysis
Support deployments, patching, disaster recovery exercises and platform maintenance
Review operational readiness of changes and identify potential production support risks
Communicate service status and recovery progress to relevant stakeholders
Must have4+ years of experience in Production Support, Application Support or IT Operations, preferably within financial services
Hands-on knowledge of Unix/Linux, including log analysis and application troubleshooting
Ability to write and troubleshoot SQL queries
Scripting experience with Bash, PowerShell or Python
Practical experience supporting and maintaining Kubernetes environments
Experience with monitoring and observability tools such as Splunk, AppDynamics, Prometheus or similar
Good understanding of IT infrastructure concepts and distributed applications
Working knowledge of Incident, Problem and Change Management processes
Experience improving operational processes through automation and continuous improvement
Practical experience with AI productivity tools such as Copilot, Claude or similar
Very good English and strong communication skills
Ability to collaborate effectively with global teamsNice to have
Knowledge of payment systems or payment processing
Experience with Oracle, Kafka, MQ or WebSphere
Experience supporting Disaster Recovery exercises
ITIL certificationOur offer
Relocation package (4500 PLN total value), paid in three installments (1500 PLN per month) in case your permanent presence in the office is mandatory, and you need to relocate from another city
Benefits: Extended medical care (over 2000 medical facilities in Poland, 80 in Kraków) for you and your family; Multisport Benefit card; life insurance