Order Management Specialist with French

Your future company

Our client is a multinational organization recognized for its long-standing market success, innovative mindset, and strong values-driven culture. Operating in a highly dynamic international environment, the company places great importance on customer experience, operational efficiency, and continuous learning. Employees are empowered to take initiative, collaborate across functions, and contribute to meaningful business outcomes while developing their careers within a global structure.

Requirements

• Fluent French and English communication skills (written and spoken).
• Previous experience in customer service, order management, sales support, or a similar customer-facing role.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Excellent communication and relationship-building abilities.
• Solution-oriented mindset with strong attention to detail.
• Confidence in working with different stakeholders in an international environment.
• Good knowledge of Microsoft Office applications.
• Ability to work independently and demonstrate a proactive approach to problem-solving.

Responsibilities

• Manage customer orders from receipt through completion, ensuring accuracy and timely execution.
• Serve as the primary point of contact for French-speaking customers, providing professional support and guidance.
• Coordinate with internal departments, including logistics, planning, production, and sales, to ensure efficient order fulfillment.
• Handle customer inquiries related to orders, deliveries, product availability, and documentation.
• Monitor order status and proactively communicate updates to customers.
• Investigate and resolve operational issues, escalating complex cases when necessary.
• Maintain accurate customer and order information within internal systems.
• Support process optimization initiatives aimed at improving customer satisfaction and operational efficiency.
• Build strong and lasting relationships with customers by delivering a high standard of service.

The offer

• Stable employment within a global and well-established organization.
• Opportunities for professional development and internal career growth.
• Private healthcare and life insurance.
• Sports and wellness benefits.
• Employee assistance and well-being programs.
• International and collaborative work environment.
• Team-building activities and company events.
• A culture built on trust, knowledge sharing, innovation, and employee empowerment
• Comprehensive onboarding designed to help you successfully settle into the role, get to know the organization, and build relationships with key stakeholders. During the initial months, work is performed fully on-site, followed by a hybrid model with a balanced 50/50 split between office and remote work.