Mid/Senior Client Support Specialist with Italian or French

Hays Poland Sp. z o.o. Show all offers

Kraków

In short

Mid/Senior Client Support Specialist needed in Kraków for a global express transport company. Responsibilities include account support, troubleshooting, and client communication. Requires B2 English & German/Italian, 4+ years experience, and understanding of JSON/SQL/databases. Hybrid work.

Keywords

client support technical support account management troubleshooting json sql databases customer service communication

AI-written summary based on the listing content.

We're looking for candidates with English and German/French!

For our client – the world’s leading express transportation company, we are looking for a Client Support Specialist with Italian or French to join the team in Kraków. Location: Kraków Contract Type: Full-time (temporary contract – till December 2027)

Your responsibilities:

Providing support to customers with account-related issues (user IDs, access rights, manual setups)
Troubleshooting technical problems in collaboration with customer care, technology, and sales teams
Applying manual fixes after data transfers when needed
Communicating with clients and international teams, giving clear updates via email or phone once issues are resolved
Explaining technical information in simple, customer-friendly language
Preparing concise reports or updates for internal teams and clients

Required skills:

Fluency in English and German or Italian (min. B2)
4+ years of experience in a similar position
Willingness to understand how JSON files, SQL queries and databases work
Strong problem-solving and communication skills
Ability to work effectively in cross-functional teams

What We Offer:

Employment contract
Hybrid work model (1–2 days per week from the office)
Rich benefits package (private medical care, life insurance, sports cards, meal vouchers)
Occasional gift cards