Mid-Level Production Support Specialist – Banking Systems

Technologies we use

About the project

This is how we organize our work

This is how we work

Team members

Your responsibilities

• Provide production support for PB Client Onboarding and PB Client Reporting systems, ensuring operational stability.
• Analyze incidents and collaborate with development teams to develop effective solutions.
• Manage Incidents and Problem Records within ServiceNow, applying a problem coordinator approach.
• Support ongoing technical and process enhancements in partnership with Support, DevOps, and SRE teams.
• Respond promptly to system alerts and take proactive actions to prevent disruptions.
• Support system maintenance and releases during non-office hours, including weekends.

Our requirements

• Minimum of 2 years' experience in IT support, DevOps, SRE, or related roles.
• Solid technological background with experience managing incidents, problem records, and change requests.
• Knowledge of SQL, databases, and familiarity with Microsoft Dynamics, AWS, Azure, Java, or Linux.
• Strong team-oriented mindset with a collaborative spirit and risk awareness.
• Inquisitive nature with a desire to understand root causes of issues.
• Good command of English, communicative level.

Optional

• Previous experience or relationships within HSBC, especially within GCB or GPBW teams.

What we offer

• ITDS Clubs
• Access to medical insurance
• Access to Multisport
• Access to Pluralsight
• Integrational Events
• Ambassador Program

This is how we work on a project

Benefits

#GETREADY to meet with us!

ITDS’s Whistleblower Procedure