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emagine Polska

Lead Developer BMC Helix Technical Expert

emagine Polska Show all offers
New Delhi
5 days ago

In short

Lead Developer BMC Helix Technical Expert in Pune. Responsibilities include BMC Helix development, integration, and knowledge transfer. Requires 10+ years of IT experience with BMC Helix ITSM, Digital Workplace, Service Catalogue, and CMDB. Experience with REST API/iPaaS integrations needed.

Keywords

BMC Helix ITSM REST API iPaaS Digital Workplace Service Catalogue CMDB BMC Remedy knowledge transfer

AI-written summary based on the listing content.

Summary: The BMC Helix Technical Expert / Lead is responsible for providing senior hands-on technical expertise and leadership during the transition and reversibility phase, aimed at establishing full technical autonomy of BMC Helix ITSM capabilities.

Responsibilities:

  • Technical Expertise & Development Leadership: Act as a senior technical expert and advisor; lead and guide a team of BMC developers; support technical design and decision-making; translate business requirements into scalable solutions.
  • BMC Helix Development & Integration: Design, configure, develop, and maintain BMC Helix solutions; manage incident, problem, change management; develop REST API and iPaaS integrations.
  • Reversibility & Knowledge Transfer: Collaborate with ITSM Architect to understand current architecture; identify knowledge gaps; validate documentation and technical artefacts; ensure effective knowledge acquisition.
  • GCC Handover & Capability Building: Mentor GCC Technical Lead; provide structured handover and coaching; support progressive ownership of platform activities.
  • Technical Quality & Platform Improvement: Establish BMC development standards; perform code/configuration reviews; identify opportunities for automation and platform optimization.

Key Requirements:

  • 10+ years of relevant IT experience with BMC Remedy / BMC Helix development expertise.
  • Proven experience as a BMC Helix Technical Expert or Lead Developer.
  • Deep hands-on expertise in BMC Helix ITSM.
  • Strong experience with Digital Workplace, Service Catalogue, and CMDB.
  • Experience designing and implementing REST API / iPaaS integrations.
  • Strong troubleshooting and root-cause-analysis skills.

Nice to Have:

  • Previous experience in technical transition or Knowledge Transfer.
  • Experience with BMC Helix Discovery and Operations Management.
  • Experience with AI capabilities related to BMC Helix.
  • Background in BMC Helix SaaS environments.

Other Details:

  • Location: Pune
  • Team Structure: Team of 5–6 BMC developers.
  • Reporting: Reports to ITSM Architect and GCC Technical Lead.
  • Tools/Methodologies: BMC Helix, API integrations.
Published 2026-10-28
Expires 2027-01-11
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