IT Support Engineer

BRAVER IT / ITeamly Show all offers

Kraków

Expires Oct 17, 2026

1 month ago

In short

IT Technical Support Engineer in Kraków. Responsibilities: technical support via email/phone/ticketing, issue diagnosis for Windows, M365, cloud. Requirements: 0.5-1 yr IT support exp, basic Windows/M365 knowledge, English B2.

Keywords

IT Support Helpdesk Service Desk Windows Microsoft 365 Cloud Services Ticketing Systems Azure Active Directory Intune

AI-written summary based on the listing content.

We are looking for a IT Technical Support Engineer with some experience in IT support, helpdesk, service desk, or application support.

Your responsibilities

Provide technical support via email, phone, and ticketing systems
Diagnose and resolve issues related to applications, Windows, Microsoft 365, cloud services, and user access
Analyze errors, logs, and system configurations
Document solutions and escalate complex casesWork according to SLAs and support procedures
Requirements descriptionAt least 0,5-1 year of IT support experience
Basic knowledge of Windows and Microsoft 365Good troubleshooting and communication skills
Experience working with tickets or incidents
English at B2 level or above
Willingness to learn and develop technical skillsNice to have
Knowledge of at least one of the following: