IS Senior Application Performance Monitoring Specialist

Technologies we use

Your responsibilities

• Proactively supporting the installation, management, maintenance, and optimization of the service for their own area of responsibility and cross-functional processes related to IS services.
• Reviewing requirements and specifications and identifies those that require action within their scope of responsibility.
• Installing and testing new versions and investigating and coordinating the resolution of potential and actual service problems.
• Preparing and maintaining operational documentation for the system services and advising on the correct and effective use of the services.
• Diagnosing faults and records and reporting on results of tests.
• Working closely with suppliers responsible for specific service and validating their performance in accordance with contract terms.
• Engaging proactively with suppliers to resolve incidents, problems, or unsatisfactory performance and implementing supplier management related service improvement initiatives and programs.
• Monitoring and reporting on supplier performance and customer satisfaction.

Our requirements

• 8+ years of relevant experience in monitoring services.
• Bachelor's degree in computer science, Engineering; or related work experience.
• Certification or knowledge in any platforms: Elastic, Dynatrace, Grafana, Azure Monitor, AWS CloudWatch, Google Cloud Operations Suite (formerly Stack driver).
• Any certification in Programming Languages, Cloud Platforms, Infrastructure, Networking, Systems Engineering would be a plus.
• Experience in implementing and managing Event Management Systems (AIOps) such as Moogsoft, Big Panda, or ITOM to streamline incident management and automation will be preferred.

What we offer

• Enjoy a stable employment in a company with a long history in innovation and technology.
• Collaborate with experienced experts in an international environment.
• Seize individual development and training opportunities, from job specific to soft skills.
• Private medical care (including offers for family members) and life insurance.
• Receive attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purchase program.
• Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities.

Benefits