Incident Management & Improvement Specialist

Ework Group Show all offers

Warsaw

12 days ago

In short

Service Improvement Specialist for Incident Management in Warsaw. Hybrid role requiring weekly on-site presence. Focus on operational excellence and continuous improvement for Server Platform (Windows/Linux). Recruitment in English.

Keywords

Incident Management Service Improvement IT Operations Windows Server Linux Server Continuous Improvement Governance Knowledge Management

AI-written summary based on the listing content.

Ework Group — founded in 2000 and listed on Nasdaq Stockholm — is a leading total talent solutions provider supporting clients across the private and public sectors, as well as independent professionals, in building sustainable talent supply chains.

With a strong focus on IT/OT, R& D, Engineering, and Business Development, Ework delivers value through an independent, holistic approach to total talent management.

For our Client from the pharma sector, we are currently looking for:

Service Improvement Specialist – Incident Management
Location: Warsaw, Poland
Work model: Hybrid — on-site presence at the Warsaw hub required every Wednesday
Start date: To be agreed

CONSULTANT MUST BE ABLE TO ATTEND THE WARSAW HUB EVERY WEDNESDAY

Recruitment language: English

Recruitment process: 2 steps

Role overview

We are looking for an experienced Service Improvement Specialist to drive operational excellence, service quality, governance, and continuous improvement across a Server Platform organization spanning both Windows and Linux teams. This is a role that sits at the intersection of operations, architecture, and management — acting as the bridge that turns incidents, problems, changes, audits, and knowledge management activities into measurable business value.