Exercise Configuration and Change Management Support Specialist (m/f/n)

We are looking for a professional with proven hands-on experience in Configuration Management, Change Management, Asset Management, or a similar IT support/co-ordination role. The ideal candidate is comfortable working in operational environments where accuracy, follow-up, documentation, and traceability are critical.

You will support NATO's NCIA CSU Bydgoszcz Service Management Branch (SMB), contributing to Configuration and Change Management activities, ensuring configuration data quality, supporting controlled change implementation, maintaining physical connectivity records, and providing accurate documentation and reporting.

Active NATO SECRET security clearance required.

Role Description:

As an Exercise Configuration and Change Management Support Specialist, you will work as part of the Service Management Branch (SMB) within NCIA CSU Bydgoszcz, supporting Configuration and Change Management activities related to NATO exercises and operational CIS services.

You will be responsible for maintaining accurate configuration records, supporting change coordination activities, ensuring documentation consistency, updating physical connectivity records, and providing traceable reporting of completed activities and identified discrepancies.

All activities are performed in accordance with approved processes, tools, governance frameworks, and NATO/NCIA standards and procedures.

Responsibilities:

CMDB Data Quality and Updates

Maintain accurate records of all Configuration Items (CIs), including workstations, laptops, network connections, and software used during exercises.

Ensure the CMDB reflects the real operational environment by regularly updating CIs.

Add new items, modify existing ones, and remove obsolete entries.

Asset and Equipment Tracking for Exercises

Maintain a clear overview of all CIS equipment used during exercises, including assignment, location, and status.

Support preparation, deployment, and return phases of exercise-related equipment.

Change Implementation, Coordination and Reporting

Support coordination of planned changes by organizing schedules, confirming readiness with stakeholders, and ensuring approvals are in place.

Maintain the change register tool (ITSM) by logging, categorizing, and updating all Requests for Change (RFCs).

Ensure proper classification of changes (standard, normal, emergency).

Pre-Exercise and Post-Exercise Configuration Verification and Updates

Support validation of systems before exercises by checking that configurations, versions, and connections match the expected setup.

Work with engineers to identify missing components or inconsistencies.

Ensure that temporary changes, deployments, and workarounds are either reverted or properly documented after exercises.

Update CMDB and asset records to reflect the final state.

Software and License Tracking

Maintain an up-to-date overview of installed software and associated licenses.

Record software versions, license types, allocation to systems/users, and track validity/expiry.

Support teams in identifying missing, unused, or non-compliant licenses.

Configuration Control and Service Impact

Support Service Configuration Management by verifying that deployed CIS assets match recorded configurations and approved baselines.

Assist in identifying and communicating the potential service impact of planned changes on exercise operations and users.

Documentation of Changes and Activities

Maintain clear and simple records of what was changed, when, and why.

Ensure information in tickets, CMDB, and shared documents is understandable and usable.

Provide data and basic reports on configuration and change activities when requested.

Patch Manager Cable Plant Documentation Updates

Maintain physical connectivity documentation for copper and fibre infrastructure.

Update Patch Manager records and ensure connectivity documentation remains accurate and traceable.

Technical Requirements:

Mandatory Technical Skills & Experience, Proven hands-on experience in Configuration Management, Change Management, Asset Management, or a similar IT support/co-ordination role.

Practical experience updating and maintaining CMDB records and handling change or incident tickets in tools such as ITSM, JIRA, or similar.

Good working knowledge of core principles such as baselines, CI relationships, change lifecycle, and approvals.

Familiarity with ITIL practices.

Ability to track multiple tasks, coordinate with different teams, and work in a structured environment.

Understanding of infrastructure documentation.

Strong analytical and documentation skills.

Very good working knowledge of licensing models (e.g. VMware, Microsoft, Linux).

Understanding of common software types, including operating systems, standard enterprise tools, and client/server applications.

Ability to maintain license records, track usage, and identify inconsistencies such as missing, expired, or unused licenses.

Familiarity with CIS (Communication and Information Systems) environments.

Basic understanding of IT infrastructure, including networks, servers, and end-user systems.

Ability to produce clear, structured, and usable documentation, including tickets, records, and reports.

Comfortable following defined procedures, governance frameworks, and tool usage guidelines while ensuring all actions are properly recorded and auditable.

Language: English language proficiency at a minimum of STANAG 6001 Level 3 or equivalent CEFR B2/C1 level.

Active NATO SECRET security clearance required.

Nice to Have:

Experience in NATO or NCIA environments.

Knowledge of ITIL practices.

Experience supporting Configuration and Change Management activities during exercises, deployments, or large-scale IT operations.

What We Offer:

Long-term B2B contract (contract until December 2028 with an option to extend).

Planned project date: October 1, 2026Rate: 330-350 EUR/MD nett + VAT

Opportunity to work in a highly structured international environment supporting NATO operations.

Stable cooperation within a long-term project.

On-site work at the NCIA office in Bydgoszcz, Poland.

Co-financing of a private medical care package / sports card.