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Arla Global Shared Services Sp. z o.o.

Entry IT Supporter - Service Desk

Arla Global Shared Services Sp. z o.o. Show all offers
Hybrid
Junior
Gdańsk
Expires Nov 16, 2026
4 days ago

In short

Entry IT Supporter role in Gdańsk, Poland. Responsibilities include end-user support, ticket management, incident escalation, and process improvement using ITSM tools. Requires English fluency and MS Office proficiency. Offers hybrid work, international environment, and benefits like medical care and training.

Keywords

service desk itsm ms office outlook troubleshooting itil servicenow microsoft o365

AI-written summary based on the listing content.

Technologies we use

Your responsibilities

  • Provide end-user support and remote troubleshooting
  • Prioritize and manage multiple tickets simultaneously
  • Act as an escalation point for urgent IT incidents
  • Suggest process improvements based on recurring issues
  • Record and escalate unresolved problems using ITSM tools

Our requirements

  • Fluency in English
  • Proficiency in MS Office & OutlookStrong communication, analytical, and organizational skills
  • Team player with the ability to prioritize and troubleshoot effectively
  • Experience in Service Desk or Customer Support is a plus
  • Familiarity with ITIL, ServiceNow, KCS, or Microsoft O365 is an advantage

What we offer

  • Work in an international environment with teams across different countries
  • Scandinavian working style – flat structure, informal atmosphere & no formal dress code
  • Flexible working hours with a hybrid work model, offering a balance between office collaboration and home office flexibility
  • Additional annual leave of up to 4 extra days, awarded over time in recognition of your tenure with us
  • Private medical care (LUX MED) and life insurance (Unum)
  • Cafeteria benefits system (gym card, vouchers, travel points, cinema tickets – you choose)
  • Employee Assistance Program (psychological, legal and financial support)
  • Wellbeing initiatives, including sports activities and communities (e.g. running team)
  • Structured onboarding and access to expert led trainings
  • Co financing of education and certifications, supporting continuous professional development
  • Employee referral bonus program
  • Brand new modern office full of greenery and plants
  • On site parking
  • Spacious canteen with fresh breakfasts and lunches available daily

Benefits
Published 2026-10-30
Source

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