Dynamics CE Consultant

Key responsibilities:

• Analyze business processes and translate customer needs into Dynamics 365 Customer Engagement solutions.
• Gather and document functional requirements and design solutions aligned with business objectives.
• Configure and customize Dynamics 365 CE modules and functionalities.
• Participate in CRM implementation and migration projects, from requirements analysis through testing and go-live.
• Work directly with clients, conduct workshops and advise on available Dynamics 365 capabilities.
• Cooperate with developers and technical teams on customizations, integrations and extensions.
• Support testing, user acceptance and deployment activities.
• Provide functional support and help resolve issues related to Dynamics 365 CE.
• Prepare functional documentation, user guides and training materials.
• Contribute to pre-sales activities, solution proposals and demonstrations when required.

What we’re looking for:

• Hands-on experience with Microsoft Dynamics 365 Customer Engagement / Dynamics CRM.
• Good understanding of CRM processes, particularly in areas such as sales, customer service, marketing or customer data management.
• Experience with Dynamics 365 CE implementations, configurations or migrations.
• Strong business analysis skills and the ability to translate business requirements into functional solutions.
• Experience working directly with clients and conducting requirements workshops.
• Good understanding of Dataverse, Power Platform and Dynamics 365 integrations.
• Familiarity with customizations, workflows, business rules and system configuration.
• Experience cooperating with developers and technical architects.
• Strong analytical, communication and problem-solving skills.
• Good command of English, both written and spoken.