Deputy Team Leader in Private Capital - CapLink Private – Client Onboarding & Service Desk

DescriptionWe are BNP Paribas S.

A. (Branch in Poland), a part of BNP Paribas Group with 200 years of experience in banking. Since 2008, we are at the heart of Warsaw, and now we are also in Krakow. As Corporate and Institutional Banking (CIB), we offer financial solutions for corporate and institutional clients in a number of locations globally. Our Securities Services business line is a multi-asset servicing specialist. We are an exciting, dynamic, and growing operations centre; therefore, we are looking for candidates who are willing to be a vital part of the expansion of BNP Paribas’ operational scope in Poland. It’s our values that drive us forward and are a cornerstone of our business. We rely on our strengths, which include stability, responsibility, expertise, and being a good place to work.

We are seeking an experienced and motivated Deputy Team Leader to join our dynamic team in Krakow, Poland. As a Deputy Team Leader, you will play a key role in supporting the Team Leader in ensuring the smooth operation of our team, overseeing daily tasks, and driving team performance. In addition to that, you will lead new client onboardings to our digital CapLink Private portals. You will collaborate with Client relationship managers, Sales teams, Operational teams, BNP Paribas IT and Client service desk. This role is responsible for ensuring all requirements are in place for the onboarding, delivering trainings to clients and stakeholders during the process of onboarding, as well as conduct training sessions to support updates and feature releases of the portals, managing users access, and providing ongoing technical support to clients and application users. Deputy Team Leader in Private Capital - CapLink Private – Client Onboarding & Service Desk

Responsibilities: Support the Team Leader in managing the day-to-day operations of the team

Allocate tasks and responsibilities to team members, providing guidance and support as needed.

Support the Team Leader during Service Review, Due Diligence, & governance meeting preparation.

Lead the on-boarding process, verifying that all the requirements are in place for client setup.

Work jointly with Product Development, Operations, IT and Client Service Desk teams

Deliver training sessions/provide support with onboarding into CapLink application (this may include travelling to client’s location at onboarding stage) Provide technical service support for Private Capital clients using the web portal; Navigate the portal and understand its standard functionalities (including understanding of eFront - FIA); Requirements:

Preferably 3 years of experience in banking / financial sector University degree

Knowledge of Private Capital will be a strong asset

Excellent communication skills including fluency in English (French is a plus)

Independence and excellent organizational and analytical skills

Ability to work effectively as a team playerVery good working knowledge of MS Office applications.

Stress resistance and ability to work under deadlines

Knowledge of legal acts related to the financial / banking sectorWe offer:

Hybrid work mode, 50% working from home within a month

Equivalent for remote work expenses (120 PLN per month)

Stable employment in the international company

• Fully paid private medical care for employeePre-paid lunch card
• Employee Pension PlanCo-financed Multisport Card
• MyBenefit Cafeteria Platform
• Life insuranceCar parking availability in the office building
• Trainings and development opportunities