Customer Support Specialist with Hebrew (maternity cover)

HSBC Technology Poland Show all offers

Kraków

4 days ago

In short

Customer Support Specialist role at HSBC Technology Poland in Krakow. Responsibilities include processing commercial banking customer requests, account maintenance, record updates, report preparation, and transaction processing. Requires English proficiency and excellent Hebrew reading/writing skills.

Keywords

customer support account maintenance transaction processing documentation analysis hebrew english

AI-written summary based on the listing content.

Main purpose of this position is to process and support Commercial Banking customers with account maintenance, updating customer records, preparing reports, customer letters or other documents requested by internal stakeholders and customers, and processing financial transactions on customer accounts. Daily tasks include analysing requests, as well as banking and legal documentation received from customers or other departments in relation to their banking activities. The role requires proficiency in English reading, writing and speaking and a very good level of Hebrew reading and writing to understand customer documentation and perform requested actions. You will liaise with Relationship Managers and various internal stakeholders to ensure the good quality of customer records kept by the Bank. You will use thorough knowledge of procedures and policies to deliver a high-quality service and achieve maximum customer satisfaction within the areas and timeframes agreed in internal documentation

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