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Grafton Recruitment

Customer Service Team Leader

Grafton Recruitment Show all offers
Łódź
Expires Oct 22, 2026
20 hours ago

In short

Team Leader for Customer Service in Łódź (approx. 20 people). Responsibilities include leading the team, ensuring service quality (OM/OTC processes), driving process improvements, stakeholder collaboration, and KPI management. Requires min. 5 years of Customer Service/OM/OTC experience, 2 years of leadership, SAP knowledge, fluent English (C1), and experience in improvement projects.

Keywords

SAP OM/OTC KPI management process improvement team leadership English C1

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Published 2026-09-22
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