C2C Cash Applications Process Expert (with German)

Your responsibilities

• Handle customer inquiries via phone and email regarding payments, contracts, refunds, finance documentation, and other finance-related topics.
• Accurately process and allocate incoming customer payments.
• Investigate and resolve unapplied cash, deductions, and payment discrepancies.
• Support account reconciliation and month-end closing activities.
• Collaborate with internal teams and customers to resolve billing and payment issues.

Our requirements

• Fluent in German and English (minimum B2/C1 level).
• First experience in a finance-related environment.
• Experience working with financial systems and MS Office tools, particularly Excel.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to communicate effectively with customers and cross-functional stakeholders.

What we offer

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Benefits