Technical Architect (Cloud Contact Center ) | Bulgaria

Deloitte Усі вакансії

Sofia

16 днів тому

Коротко

Technical Architect (Cloud Contact Center) in Sofia, Bulgaria for Deloitte. Lead technical design & implementation of cloud contact center solutions, define architectures & integration patterns for CCaaS platforms (Amazon Connect, Genesys). Collaborate with global teams on international projects.

Ключові слова

cloud contact center CCaaS Amazon Connect Genesys technical architecture integration patterns DevOps cloud technologies AI integration

Стислий виклад підготував ШІ на основі тексту оголошення.

We are looking for a Technical Architect to lead the technical design and implementation of cloud contact center solutions.

In this role, you will be responsible for defining end-to-end architectures, integration patterns, and scalable solutions across CCaaS platforms such as Amazon Connect or Genesys. You will guide development teams, ensure adherence to best practices, and collaborate closely with business architects and delivery managers to deliver secure, and high-performing solutions in international projects.

What we offer:

Lead international CCaaS projects with AI and cloud technologies
Directly influence architecture, design, and delivery of modern contact center solutions
Collaborate with a highly skilled, global team of architects, developers, and consultants
Exposure to cutting-edge DevOps, cloud, and AI integration practices
Competitive compensation, benefits, and flexible working arrangements