Siebel IT Operations Specialist

In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. Currently, for our client, we are looking for a Siebel IT Operations Specialist who will join a team responsible for maintaining and continuously developing the Siebel CRM platform that supports critical business processes in large organizations. Your responsibilities will include incident resolution, problem analysis, change implementation, and monitoring of production and test environments.

The projects focus on maintaining the CRM ecosystem and its integrations with back-office systems. The scope of work includes environment stabilization, optimization of operational processes, and automation of monitoring and deployment activities. You will collaborate closely with development, integration, and business teams.

Project information:

• Location: Remote
• Type of employment: B2B contract
• Remuneration: 160 - 180 PLN net + VAT per hour on B2B
• Project language: English

Your tasks:

• Monitor and maintain Siebel CRM environments
• Analyze incidents, diagnose root causes, and deliver effective solutions
• Support Change Management processes and deployment activities
• Provide assistance to business users and project teams
• Work with SQL, system logs, and monitoring tools
• Contribute to system integrations (SOA / ESB)
• Prepare and maintain operational and technical documentation

Requirements:

• Experience working with Siebel CRM (Operations / Administration / Support)
• Solid knowledge of SQL and database environments (Oracle preferred)
• Experience in log analysis and working with monitoring tools
• Understanding of ITIL processes (Incident, Problem, Change Management)
• Strong communication and teamwork skills

Nice to have:

• Knowledge of Linux / Unix
• Experience with CI/CD pipelines
• Understanding of SOA / OSB

We offer:

• Private medical care with dental care (covering 70% of costs). Family package option possible
• Multisport card (also for an accompanying person)
• Life insurance
• International work environment