Service Delivery Owner

Location: Kraków

Contract Type: Contract (6 months)

Remote Status: Hybrid

• Lead end-to-end feature delivery across multiple squads within a Hybrid Agile Operating Model
• Drive cross-squad coordination as the single point of contact for delivery outcomes
• Collaborate with Product Owners, Scrum Masters, and stakeholders in a strategic technology environment
• Shape Agile transformation through governance, continuous improvement, and best practice implementation
• Join a structured Agile delivery framework with clear KPIs and quarterly planning cycles

Company Overview

Our client is a technology-focused organisation operating within the financial services sector, implementing a Hybrid Agile Operating Model across their delivery teams. They're building mature Agile capabilities through structured governance, cross-functional collaboration, and continuous improvement initiatives. The organisation values delivery excellence, stakeholder engagement, and strategic thinking, creating an environment where Agile practitioners can advance their skills whilst contributing to meaningful transformation. With established frameworks for quarterly planning, squad coordination, and performance measurement, they provide a structured yet collaborative setting for experienced delivery professionals.

They're seeking an experienced Service Delivery Owner to join their STP Tribe in Kraków for a 6-month contract. This role offers the opportunity to lead delivery across multiple squads, embedding Agile best practices whilst driving measurable outcomes in a complex technical environment.

Position Overview

As Service Delivery Owner, you'll own the end-to-end delivery of features and epics across multiple squads, ensuring alignment between business priorities, technical feasibility, and Agile delivery standards. You'll operate as the central coordination point, managing dependencies, mitigating risks, and facilitating collaboration between Product Owners, Scrum Masters, Squad Leads, Solution Architects, and business stakeholders. Your work will directly impact delivery predictability, quality metrics, and the maturity of Agile practices across the tribe, contributing to both immediate quarterly goals and longer-term transformation objectives.

Benefits

Whilst specific benefits details are being confirmed, this contract role offers:

• Opportunity to lead delivery transformation within a structured Agile environment
• Exposure to governance frameworks, maturity assessments, and strategic planning cycles
• Collaboration with cross-functional teams including architects, product owners, and business stakeholders
• Professional development through complex delivery challenges and continuous improvement initiatives

You'll work within a collaborative Agile environment focused on delivery excellence, where your expertise will shape squad performance, drive transformation, and contribute to measurable improvements in delivery predictability and quality.