Senior Production Support Specialist

Role purpose

Within the Production Engineering team, you'll play a senior role supporting business-critical payment applications while leading operational improvements and incident recovery activities.

You'll combine strong technical expertise with leadership, helping maintain highly available production systems while driving automation and operational excellence. Acting as a senior technical contributor, you'll coordinate incident resolution, mentor team members, and work closely with engineering and infrastructure teams to improve service reliability.

Ways of working

• Standard working hours are within an 08:00–18:00 window (typically 08:00–16:00 or 09:00–17:00), working an 8-hour shift.
• No regular on-call support is expected.
• The role includes approximately two weekend working days per month, with time off in lieu provided during the week.
• The team also provides support on public holidays, with a day off in lieu provided for any public holiday worked.
• Hybrid working model with a minimum of 8 office days per month.
• Candidates must already have the legal right to work locally.
• Candidates must be available locally for one of the technical interviews.